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Mary Shores
- Dec 22, 2020
- 4 min
Collectors: How to Resolve the Most Difficult Calls
105 views0 comments



Mary Shores
- Dec 1, 2020
- 4 min
Use the 3 C's to Enhance Your Customer Communications Today
154 views0 comments

Mary Shores
- Nov 24, 2020
- 3 min
Are Your Collectors Getting Counterfeit Yeses From Consumers?
99 views0 comments


Mary Shores
- Nov 3, 2020
- 4 min
3 Ways to Exceed Customer Expectations During the Pandemic
130 views0 comments

Mary Shores
- Oct 27, 2020
- 4 min
What to Say When a Consumer Says His Account Isn't a Priority
158 views0 comments



Mary Shores
- Sep 29, 2020
- 6 min
How to Find the ‘Goldilocks Zone of Connection’ in Collections
126 views0 comments


Mary Shores
- Sep 15, 2020
- 6 min
5 Key Ingredients for Achieving High-Converting Collections
143 views0 comments

Mary Shores
- Sep 8, 2020
- 4 min
The Art of Listening: 3 Ways to Become a Better Listener
196 views0 comments

Mary Shores
- Sep 1, 2020
- 5 min
3 Keys to Establish Credibility in the New Normal: How to Turn Chaos Into Opportunity
133 views0 comments

Mary Shores
- Aug 25, 2020
- 4 min
5 Traits to Boost Your Collectors' Emotional Intelligence
161 views0 comments
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