AUTHOR • SPEAKER • ENTREPRENEUR • CEO
Communication. Payments. Customer Experience.
Mary's keynotes will captivate your team and accelerate their ability to create connection. With this experience, they’ll be more fulfilled on the job, and they’ll be able to close, negotiate, and win customers every day.
"Mary Shores has a rare ability to tell a great heart-centered, lesson driven story. Raw and real, she captivates and fires up her audience by combining humor, personal examples and easy to apply takeaways."
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– Reid Tracy CEO Hay House Publishing
Mary's Most Popular Keynotes
Mary's Keynotes are high energy, inspirational, and will leave your audience feeling empowered to act right away.
Closing The Gap
Higher collections through stronger connections
“Mary’s presentation was excellent. She added extreme value to our association and the feedback I’ve received already has been incredible."
The Communication Code:
A step-by-step guide to harnessing the power of your words
In this talk, Mary shares her life-changing Conscious Communications strategy to help you build deeper connections that transform your customers’ experiences and your organization’s culture.
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Through personal stories and scientific research, Mary shows how you can create incredibly happy teams and customers by improving your communication one word at a time.
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Attendees will discover:
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A three-step process to create instant trust, confidence, and connection with every customer and client, every time, everywhere. It’s critical we consider whether the words we speak are building connection or destroying it.
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How having a common communication formula boosts your team's confidence. When team members know what to say, when to say it, and how to say it, their confidence goes up and puts them in an empowered state of being.
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How to create consistency across your organization’s communications and help deliver on your brand promise. Having a common communication strategy to fall back on helps ensure everyone is being treated in line with the organization's values every time.
Closing the Gap:
Higher collections through stronger connections
In this talk, Mary focuses on the 4 areas that are vital to success. She’ll discuss ways to help you innovate, communicate, and collect more money upfront. By learning Mary’s signature processes, you’ll walk away with the tools necessary to skyrocket your upfront collections.
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Attendees will discover:
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How to collect more payments upfront, helping close the gap on upfront payments
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Ways to empower your staff when asking for money
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Lessons for making payment collection less of a process and more of an opportunity for connection
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How to ensure your teams’ communication around payments remains consistent
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Tips for how to handle an upset customer and quickly diffuse tense situations
In this talk, Mary explains how to reduce customer stress and not invite adversity with customers. By learning how to harness the power of true human connection, you will undoubtedly transform the way you strengthen relationships and generate positive solutions.
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Attendees will discover:
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The steps to creating happier customers and staff while dramatically decreasing complaints and risk of lawsuits
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The science of conscious communications—learning what words trigger customers' parasympathetic nervous system, so they can stop creating stress chemicals and start creating happy chemicals
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How to empower and motivate your staff, fostering productive engagement among team members
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How to speak more authentically, creating a more powerful connection, and in turn, producing better results
The Unstoppable Power of Connection:
Proven strategies for a better bottom line
Book Mary for your Keynote
