Mary Shores12 hours ago4 minCreate Connection, Not Conflict The best way I know to create massive success in the collections industry is to help consumers see collectors as allies - one word at a time
Mary ShoresMay 121 minAvoid These Words in a Crisis I’ve updated my Do-Not-Say list to include the phrases leaders should avoid in a crisis.
Mary ShoresMay 53 minHow to Talk to Your Customers During the Coronavirus Crisis There is even more value in using the Communication Code in our conversations now.
Mary ShoresApr 283 minCommunicating During COVID: The Art of Asking QuestionsI want to share a strategy that works great to keep your professional (and personal) relationships strong in a crisis.
Mary ShoresApr 213 minFour Tips for Connecting With Customers Amid the Pandemic The need for true human connection has never been greater.
Mary ShoresApr 142 minWe're All in This TogetherOne of the next steps to creating deeper connections and happier people is to help the people you talk to see you as an ally.
Mary ShoresApr 72 minCommunicating With Empathy in Times of Crisis People remember the way you make them feel, especially in times of crisis.
Mary ShoresMar 172 minCommunication: When Expectation Doesn't Meet Reality Have you ever wondered how a conversation can spiral out of control so quickly, even when you think you're being polite?
Mary ShoresMar 102 minCreate Less GRRROne of my favorite pieces of feedback I ever received from a trainee was how after implementing my Communication Code, people had less GRRR.
Mary ShoresMar 32 minWhy Your Business Needs Communication TrainingCommunication training at my agency led to happier consumers, more confident team members, higher revenue, and more consistent messaging.
Mary ShoresFeb 182 minThe Conflict Pyramid: What Happens During Customer Conflicts What happens when things aren't going right between a business and its customers? Enter the Conflict Pyramid.
Mary ShoresFeb 112 minReal-Life Application of the Communication CodeNot too long ago, a podcast host researched the communication strategy I created and earned $3,000.
Mary ShoresFeb 43 minThree Qualities of a Super ConnectorDo you know someone who is a super connector? You can be that person too!
Mary ShoresJan 282 minCommon Roadblocks With the Action Statement (Step 3 of the Communication Code)When I train business professionals on the Communication Code, specifically the action statement, these roadblocks almost always come up.
Mary ShoresJan 142 minMore on Navigating the 'No'The goal in our customer and client conversations is to move the conversation forward by stating what we need or can do.
Mary ShoresDec 31, 20192 minWhat Do These Three Persuasion Methods Have to Do With Sales?Every decision in business ultimately comes down to one key component.
Mary ShoresDec 24, 20192 minAnother Common Question: Why Are 'However' and 'Unfortunately' on the Do-Not-Say List?Another frequent question I receive that I want to address is why the words "However" and "Unfortunately" are on my Do-Not-Say list.
Mary ShoresDec 18, 20192 minPart 2: How to Navigate Follow-Ups with Customers and Clients After years of crafting follow-ups, I've developed a few other tips. Try these, and tell me what differences you see!
Mary ShoresDec 18, 20192 minPart 1: How to Navigate Follow-Ups With Customers and Clients Does following up with customers or clients give you anxiety?
Mary ShoresDec 17, 20193 minHow to Help Frustrated Customers See You as an AllyPlanting seeds of happiness is the second step of my three-step Communication Code. It reassures the customers trust in you.