Have you ever wondered how a conversation can spiral out of control so quickly, even when you think you're being polite?

One of my favorite pieces of feedback I ever received from a trainee was how after implementing my Communication Code, people had less GRRR.

Communication training at my agency led to happier consumers, more confident team members, higher revenue, and more consistent messaging.

What happens when things aren't going right between a business and its customers? Enter the Conflict Pyramid.

Not too long ago, a podcast host researched the communication strategy I created and earned $3,000.

Do you know someone who is a super connector? You can be that person too!

When I train business professionals on the Communication Code, specifically the action statement, these roadblocks almost always come up.

The goal in our customer and client conversations is to move the conversation forward by stating what we need or can do.

Every decision in business ultimately comes down to one key component.

Another frequent question I receive that I want to address is why the words "However" and "Unfortunately" are on my Do-Not-Say list.

After years of crafting follow-ups, I've developed a few other tips. Try these, and tell me what differences you see!

Does following up with customers or clients give you anxiety?

Planting seeds of happiness is the second step of my three-step Communication Code. It reassures the customers trust in you.

What if I told you there was a way to cut down the time you spend writing emails? There is! And it has to do with the Communication Code.

In order to understand why the Communication Code works, I find it helpful to paint a picture of where we’re starting from.

How do you win customers’ loyalty and trust? Make them feel good.The first step in making people happier to eliminate negative words.

A question I often receive that I want to address is why planting seeds of happiness is Step 2 of the Communication Code and not Step 1. To recap, Step 1 of ...

Communication is at the center of everything we do in business. It’s critical we consider if words we speak are building or eroding trust.

When I’m networking, one of my favorite questions to ask someone is: “What is a major challenge your company or team faces?”

The customer relationship pyramid is an image I've been using recently to illustrate how the Communication Code works. I see it like this: I