Collector Development

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MARY SHORES

COMMUNICATIONS

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How Do We Eliminate the GRRR?

How Do We Eliminate the GRRR?

How Do We Eliminate the GRRR?

Oct 18, 20222 min read

Knowing What to Say

Knowing What to Say

Knowing What to Say

Oct 11, 20225 min read

Where Do Collection Calls Go Wrong?

Where Do Collection Calls Go Wrong?

Where Do Collection Calls Go Wrong?

Oct 4, 20224 min read

What do we do after validating the consumer?

What do we do after validating the consumer?

What do we do after validating the consumer?

Sep 27, 20223 min read

Navigating the "No"

Navigating the "No"

Navigating the "No"

Sep 20, 20223 min read

Debt Collectors: Hiring and Onboarding

Debt Collectors: Hiring and Onboarding

Debt Collectors: Hiring and Onboarding

Sep 13, 20225 min read

Collecting with Empathy: Taught or Born With It?

Collecting with Empathy: Taught or Born With It?

Collecting with Empathy: Taught or Born With It?

Sep 6, 20224 min read

Collecting in the "Goldilocks Zone" of Connection

Collecting in the "Goldilocks Zone" of Connection

Collecting in the "Goldilocks Zone" of Connection

Aug 30, 20225 min read

Creating Collector Magic Through Everyday Practice

Creating Collector Magic Through Everyday Practice

Creating Collector Magic Through Everyday Practice

Aug 23, 20226 min read

3 Steps to Avoid Arguments

3 Steps to Avoid Arguments

3 Steps to Avoid Arguments

Jul 26, 20224 min read

3 Key Ingredients to Higher Collections

3 Key Ingredients to Higher Collections

3 Key Ingredients to Higher Collections

Jul 12, 20224 min read

Here’s Why Debt Collectors Struggle

Here’s Why Debt Collectors Struggle

Here’s Why Debt Collectors Struggle

Jun 14, 20224 min read

3 Fast Ways To Collect Payments and Avoid the No

3 Fast Ways To Collect Payments and Avoid the No

3 Fast Ways To Collect Payments and Avoid the No

Jun 7, 20223 min read

5 Secrets You’re Not Supposed to Know in the Ever-Changing Collections Industry

5 Secrets You’re Not Supposed to Know in the Ever-Changing Collections Industry

5 Secrets You’re Not Supposed to Know in the Ever-Changing Collections Industry

May 31, 20223 min read

Four Key Ingredients for Creating Rock Star Debt Collectors

Four Key Ingredients for Creating Rock Star Debt Collectors

Four Key Ingredients for Creating Rock Star Debt Collectors

May 24, 20225 min read

Flashback Collection Tips To Inspire You This Week: Part 2

Flashback Collection Tips To Inspire You This Week: Part 2

Flashback Collection Tips To Inspire You This Week: Part 2

May 10, 20223 min read

Flashback Collection Tips To Inspire You This Week: Part 1

Flashback Collection Tips To Inspire You This Week: Part 1

Flashback Collection Tips To Inspire You This Week: Part 1

May 3, 20223 min read

The Secret To A Productive Collection Floor

The Secret To A Productive Collection Floor

The Secret To A Productive Collection Floor

Apr 12, 20223 min read

How To Create An Effective Collections Training Program: Part 3

How To Create An Effective Collections Training Program: Part 3

How To Create An Effective Collections Training Program: Part 3

Apr 5, 20223 min read

How To Create An Effective Collections Training Program: Part 2

How To Create An Effective Collections Training Program: Part 2

How To Create An Effective Collections Training Program: Part 2

Mar 29, 20225 min read

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