The best way I know to create massive success in the collections industry is to help consumers see collectors as allies - one word at a time

I’ve updated my Do-Not-Say list to include the phrases leaders should avoid in a crisis.

There is even more value in using the Communication Code in our conversations now.

I want to share a strategy that works great to keep your professional (and personal) relationships strong in a crisis.

The need for true human connection has never been greater.

One of the next steps to creating deeper connections and happier people is to help the people you talk to see you as an ally.

People remember the way you make them feel, especially in times of crisis.

Have you ever found yourself in a stressful situation and had no idea how to act? Recently, the OODA loop theory helped me out.

You can actually train your team to be Level 10’s every single time. And the way you can do it is through communication.

How do you win customers’ loyalty and trust? Make them feel good.The first step in making people happier to eliminate negative words.

Has there ever been a time in your life when you felt you were being pulled in so many different directions and you became overwhelmed?

Communication is at the center of everything we do in business. It’s critical we consider if words we speak are building or eroding trust.

Negative moods spread. When someone, especially a company’s leader, comes to work in a bad mood, it can weaken team morale and productivity.

Change is hardly ever easy, but it’s important for business. The truth is, you can make those changes way easier for your team.