Have you ever found yourself in a stressful situation and had no idea how to act? Recently, the OODA loop theory helped me out.

You can actually train your team to be Level 10’s every single time. And the way you can do it is through communication.

How do you win customers’ loyalty and trust? Make them feel good.The first step in making people happier to eliminate negative words.

Has there ever been a time in your life when you felt you were being pulled in so many different directions and you became overwhelmed?

Communication is at the center of everything we do in business. It’s critical we consider if words we speak are building or eroding trust.

Negative moods spread. When someone, especially a company’s leader, comes to work in a bad mood, it can weaken team morale and productivity.

Change is hardly ever easy, but it’s important for business. The truth is, you can make those changes way easier for your team.