Communication

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MARY SHORES

COMMUNICATIONS

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How Do We Eliminate the GRRR?

How Do We Eliminate the GRRR?

How Do We Eliminate the GRRR?

Oct 18, 20222 min read

Knowing What to Say

Knowing What to Say

Knowing What to Say

Oct 11, 20225 min read

Where Do Collection Calls Go Wrong?

Where Do Collection Calls Go Wrong?

Where Do Collection Calls Go Wrong?

Oct 4, 20224 min read

What do we do after validating the consumer?

What do we do after validating the consumer?

What do we do after validating the consumer?

Sep 27, 20223 min read

Navigating the "No"

Navigating the "No"

Navigating the "No"

Sep 20, 20223 min read

Debt Collectors: Hiring and Onboarding

Debt Collectors: Hiring and Onboarding

Debt Collectors: Hiring and Onboarding

Sep 13, 20225 min read

Collecting in the "Goldilocks Zone" of Connection

Collecting in the "Goldilocks Zone" of Connection

Collecting in the "Goldilocks Zone" of Connection

Aug 30, 20225 min read

Creating Collector Magic Through Everyday Practice

Creating Collector Magic Through Everyday Practice

Creating Collector Magic Through Everyday Practice

Aug 23, 20226 min read

3 Steps to Avoid Arguments

3 Steps to Avoid Arguments

3 Steps to Avoid Arguments

Jul 26, 20224 min read

How Every Business Leader Can Embrace Positive Self-Talk

How Every Business Leader Can Embrace Positive Self-Talk

How Every Business Leader Can Embrace Positive Self-Talk

Jul 19, 20224 min read

Hiring 101: Best Practices for Finding Top Talent

Hiring 101: Best Practices for Finding Top Talent

Hiring 101: Best Practices for Finding Top Talent

Jun 28, 20222 min read

Here’s Why Debt Collectors Struggle

Here’s Why Debt Collectors Struggle

Here’s Why Debt Collectors Struggle

Jun 14, 20224 min read

Four Key Ingredients for Creating Rock Star Debt Collectors

Four Key Ingredients for Creating Rock Star Debt Collectors

Four Key Ingredients for Creating Rock Star Debt Collectors

May 24, 20225 min read

Communication Tips To Create A Stress-Free Work Environment

Communication Tips To Create A Stress-Free Work Environment

Communication Tips To Create A Stress-Free Work Environment

May 17, 20224 min read

My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

May 17, 20223 min read

You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works

You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works

You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works

Feb 15, 20223 min read

Debt Collection Got You Feeling Stressed? Read This!

Debt Collection Got You Feeling Stressed? Read This!

Debt Collection Got You Feeling Stressed? Read This!

Feb 8, 20225 min read

5 Quick Tips for Expert Collection Negotiations

5 Quick Tips for Expert Collection Negotiations

5 Quick Tips for Expert Collection Negotiations

Feb 1, 20224 min read

The Secret Formula to Reduce Consumer Complaints

The Secret Formula to Reduce Consumer Complaints

The Secret Formula to Reduce Consumer Complaints

Jan 4, 20223 min read

Reflect, Rebuild, & Renew: How to Shift Your Mindset in 2022

Reflect, Rebuild, & Renew: How to Shift Your Mindset in 2022

Reflect, Rebuild, & Renew: How to Shift Your Mindset in 2022

Dec 28, 20213 min read

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