Like an athlete, collectors also have tools that are essential for their performance.

While failure is inevitable at times, success is nearly impossible without showing up.

As collection agency leaders, we need to acknowledge we are in a very different environment than we were before.

You can provide all the training in the world. It means nothing if your collectors struggle to apply what they’ve learned.

There is an art and science to collecting money, and if you want Level 10 collectors, it’s critical to train them in these four areas.

As stay-at-home orders lift and employees return to offices, clear and frequent communication from companies’ leaders is going to be crucial

Collector development that focuses on call flow and building consumer trust and motivation is going to be the norm in the coming years.

I know the current health crisis is weighing heavily on all of our hearts and minds.

Have you ever found yourself in a stressful situation and had no idea how to act? Recently, the OODA loop theory helped me out.

What if I told you there was a way to cut down the time you spend writing emails? There is! And it has to do with the Communication Code.

Has there ever been a time in your life when you felt you were being pulled in so many different directions and you became overwhelmed?

Do you ever find it hard to stay focused on your long-term goals, especially when they seem super distant or the path to success is unclear?

Change is hardly ever easy, but it’s important for business. The truth is, you can make those changes way easier for your team.

Have you ever received information from a customer service rep that didn’t sound quite right? Did you ask to speak to someone else who en...