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MARY SHORES

COMMUNICATIONS

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The Empathy Revolution: Why Empathy Will Increase Your Agency's Revenue

The Empathy Revolution: Why Empathy Will Increase Your Agency's Revenue

The Empathy Revolution: Why Empathy Will Increase Your Agency's Revenue

Jul 21, 20204 min read

The Biggest Secret in Collections

The Biggest Secret in Collections

The Biggest Secret in Collections

Jul 7, 20204 min read

Call Flow, Cash Flow, and the Future of Collections

Call Flow, Cash Flow, and the Future of Collections

Call Flow, Cash Flow, and the Future of Collections

Jun 23, 20203 min read

Collector Development Starts Right Here

Collector Development Starts Right Here

Collector Development Starts Right Here

Jun 16, 20204 min read

Three Things Consumers Wish Collectors Knew

Three Things Consumers Wish Collectors Knew

Three Things Consumers Wish Collectors Knew

Jun 9, 20203 min read

Create Connection, Not Conflict

Create Connection, Not Conflict

Create Connection, Not Conflict

May 26, 20204 min read

Avoid These Words in a Crisis

Avoid These Words in a Crisis

Avoid These Words in a Crisis

May 12, 20201 min read

How to Talk to Your Customers During the Coronavirus Crisis

How to Talk to Your Customers During the Coronavirus Crisis

How to Talk to Your Customers During the Coronavirus Crisis

May 5, 20203 min read

Communicating During COVID: The Art of Asking Questions

Communicating During COVID: The Art of Asking Questions

Communicating During COVID: The Art of Asking Questions

Apr 28, 20203 min read

Four Tips for Connecting With Customers Amid the Pandemic

Four Tips for Connecting With Customers Amid the Pandemic

Four Tips for Connecting With Customers Amid the Pandemic

Apr 21, 20203 min read

We're All in This Together

We're All in This Together

We're All in This Together

Apr 14, 20202 min read

Communicating With Empathy in Times of Crisis

Communicating With Empathy in Times of Crisis

Communicating With Empathy in Times of Crisis

Apr 7, 20202 min read

Communication: When Expectation Doesn't Meet Reality

Communication: When Expectation Doesn't Meet Reality

Communication: When Expectation Doesn't Meet Reality

Mar 17, 20202 min read

Create Less GRRR

Create Less GRRR

Create Less GRRR

Mar 10, 20202 min read

Why Your Business Needs Communication Training

Why Your Business Needs Communication Training

Why Your Business Needs Communication Training

Mar 3, 20202 min read

The Conflict Pyramid: What Happens During Customer Conflicts

The Conflict Pyramid: What Happens During Customer Conflicts

The Conflict Pyramid: What Happens During Customer Conflicts

Feb 18, 20202 min read

Real-Life Application of the Communication Code

Real-Life Application of the Communication Code

Real-Life Application of the Communication Code

Feb 11, 20202 min read

Three Qualities of a Super Connector

Three Qualities of a Super Connector

Three Qualities of a Super Connector

Feb 4, 20203 min read

Common Roadblocks With the Action Statement (Step 3 of the Communication Code)

Common Roadblocks With the Action Statement (Step 3 of the Communication Code)

Common Roadblocks With the Action Statement (Step 3 of the Communication Code)

Jan 28, 20202 min read

More on Navigating the 'No'

More on Navigating the 'No'

More on Navigating the 'No'

Jan 14, 20202 min read

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