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MARY SHORES

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Where Do Collection Calls Go Wrong?

Where Do Collection Calls Go Wrong?

Where Do Collection Calls Go Wrong?

Oct 4, 20224 min read

Navigating the "No"

Navigating the "No"

Navigating the "No"

Sep 20, 20223 min read

Collecting in the "Goldilocks Zone" of Connection

Collecting in the "Goldilocks Zone" of Connection

Collecting in the "Goldilocks Zone" of Connection

Aug 30, 20225 min read

How Every Business Leader Can Embrace Positive Self-Talk

How Every Business Leader Can Embrace Positive Self-Talk

How Every Business Leader Can Embrace Positive Self-Talk

Jul 19, 20224 min read

Four Key Ingredients for Creating Rock Star Debt Collectors

Four Key Ingredients for Creating Rock Star Debt Collectors

Four Key Ingredients for Creating Rock Star Debt Collectors

May 24, 20225 min read

My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

May 17, 20223 min read

Debt Collection Got You Feeling Stressed? Read This!

Debt Collection Got You Feeling Stressed? Read This!

Debt Collection Got You Feeling Stressed? Read This!

Feb 8, 20225 min read

The Secret Formula to Reduce Consumer Complaints

The Secret Formula to Reduce Consumer Complaints

The Secret Formula to Reduce Consumer Complaints

Jan 4, 20223 min read

Reflect, Rebuild, & Renew: How to Shift Your Mindset in 2022

Reflect, Rebuild, & Renew: How to Shift Your Mindset in 2022

Reflect, Rebuild, & Renew: How to Shift Your Mindset in 2022

Dec 28, 20213 min read

Top Three Tips to Increase Past Due Collections

Top Three Tips to Increase Past Due Collections

Top Three Tips to Increase Past Due Collections

Dec 7, 20215 min read

The Compassionate Framework for Business Communications

The Compassionate Framework for Business Communications

The Compassionate Framework for Business Communications

Oct 5, 20216 min read

3 Ways to Create a Connected Consumer Experience

3 Ways to Create a Connected Consumer Experience

3 Ways to Create a Connected Consumer Experience

Sep 21, 20214 min read

How to Collect Dollars and Connections from Consumers

How to Collect Dollars and Connections from Consumers

How to Collect Dollars and Connections from Consumers

Aug 24, 20216 min read

4 Pillars of the Compassionate Framework for Healthcare Collections

4 Pillars of the Compassionate Framework for Healthcare Collections

4 Pillars of the Compassionate Framework for Healthcare Collections

Jun 22, 20217 min read

Three Habits Of Highly Effective Communicators

Three Habits Of Highly Effective Communicators

Three Habits Of Highly Effective Communicators

Jun 15, 20214 min read

Common Mistakes Collectors Make (And How to Fix Them!)

Common Mistakes Collectors Make (And How to Fix Them!)

Common Mistakes Collectors Make (And How to Fix Them!)

May 4, 20214 min read

How Business Leaders Can Overcome Negative Self-Talk

How Business Leaders Can Overcome Negative Self-Talk

How Business Leaders Can Overcome Negative Self-Talk

Apr 20, 20214 min read

The Secret Connection Equation

The Secret Connection Equation

The Secret Connection Equation

Feb 9, 20215 min read

3 Steps to Invest in the Collector's Voice

3 Steps to Invest in the Collector's Voice

3 Steps to Invest in the Collector's Voice

Feb 2, 20215 min read

Communication: An Essential Part of Professional Development

Communication: An Essential Part of Professional Development

Communication: An Essential Part of Professional Development

Jan 26, 20214 min read

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