Customer Success 3/3

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MARY SHORES

COMMUNICATIONS

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What Do These Three Persuasion Methods Have to Do With Sales?

What Do These Three Persuasion Methods Have to Do With Sales?

What Do These Three Persuasion Methods Have to Do With Sales?

Dec 31, 20192 min read

Another Common Question: Why Are 'However' and 'Unfortunately' on the Do-Not-Say List?

Another Common Question: Why Are 'However' and 'Unfortunately' on the Do-Not-Say List?

Another Common Question: Why Are 'However' and 'Unfortunately' on the Do-Not-Say List?

Dec 24, 20192 min read

Part 2: How to Navigate Follow-Ups with Customers and Clients

Part 2: How to Navigate Follow-Ups with Customers and Clients

Part 2: How to Navigate Follow-Ups with Customers and Clients

Dec 18, 20192 min read

Part 1: How to Navigate Follow-Ups With Customers and Clients

Part 1: How to Navigate Follow-Ups With Customers and Clients

Part 1: How to Navigate Follow-Ups With Customers and Clients

Dec 18, 20192 min read

How to Help Frustrated Customers See You as an Ally

How to Help Frustrated Customers See You as an Ally

How to Help Frustrated Customers See You as an Ally

Dec 17, 20193 min read

Mastering Human Emotions

Mastering Human Emotions

Mastering Human Emotions

Dec 12, 20192 min read

Why You Should Avoid Using These Words With Your Customers

Why You Should Avoid Using These Words With Your Customers

Why You Should Avoid Using These Words With Your Customers

Dec 11, 20192 min read

Tackling a Common Question: Why 'Planting Happiness Seeds' Is Step 2 of the Code and Not Step 1

Tackling a Common Question: Why 'Planting Happiness Seeds' Is Step 2 of the Code and Not Step 1

Tackling a Common Question: Why 'Planting Happiness Seeds' Is Step 2 of the Code and Not Step 1

Dec 10, 20193 min read

Create Instant Trust With This One Communication Hack

Create Instant Trust With This One Communication Hack

Create Instant Trust With This One Communication Hack

Dec 6, 20192 min read

Build Your Customer Relationship Pyramid One Word at a Time

Build Your Customer Relationship Pyramid One Word at a Time

Build Your Customer Relationship Pyramid One Word at a Time

Nov 22, 20193 min read

One Simple Way to Reduce Customer Stress

One Simple Way to Reduce Customer Stress

One Simple Way to Reduce Customer Stress

Nov 13, 20193 min read

At Work: How to Communicate ‘No’ Without Saying ‘No’

At Work: How to Communicate ‘No’ Without Saying ‘No’

At Work: How to Communicate ‘No’ Without Saying ‘No’

Nov 13, 20193 min read

Why Consistency Matters in Your Company’s Communications

Why Consistency Matters in Your Company’s Communications

Why Consistency Matters in Your Company’s Communications

Nov 13, 20193 min read

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