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MARY SHORES

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Collecting with Empathy: Taught or Born With It?

Collecting with Empathy: Taught or Born With It?

Collecting with Empathy: Taught or Born With It?

Sep 6, 20224 min read

My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

My Proven Cleanse or Clog Method to Avoid Conflict and Enhance Connections

May 17, 20223 min read

The Secret To A Productive Collection Floor

The Secret To A Productive Collection Floor

The Secret To A Productive Collection Floor

Apr 12, 20223 min read

3 Tips To Create Independence On Your Collection Floor

3 Tips To Create Independence On Your Collection Floor

3 Tips To Create Independence On Your Collection Floor

Mar 15, 20224 min read

3 Core Ways To Cure The Fear Of Consumer Freak-Outs

3 Core Ways To Cure The Fear Of Consumer Freak-Outs

3 Core Ways To Cure The Fear Of Consumer Freak-Outs

Mar 1, 20224 min read

You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works

You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works

You Won't Believe This Technique To Reduce Escalated Collection Calls Actually Works

Feb 15, 20223 min read

Debt Collection Got You Feeling Stressed? Read This!

Debt Collection Got You Feeling Stressed? Read This!

Debt Collection Got You Feeling Stressed? Read This!

Feb 8, 20225 min read

5 Quick Tips for Expert Collection Negotiations

5 Quick Tips for Expert Collection Negotiations

5 Quick Tips for Expert Collection Negotiations

Feb 1, 20224 min read

The Secret Formula to Reduce Consumer Complaints

The Secret Formula to Reduce Consumer Complaints

The Secret Formula to Reduce Consumer Complaints

Jan 4, 20223 min read

The Collection Call GPS

The Collection Call GPS

The Collection Call GPS

Dec 21, 20214 min read

Are You Cleansing or Clogging Your Collections?

Are You Cleansing or Clogging Your Collections?

Are You Cleansing or Clogging Your Collections?

Aug 17, 20214 min read

3 Keys to Turn Around a Collection Call Instantly

3 Keys to Turn Around a Collection Call Instantly

3 Keys to Turn Around a Collection Call Instantly

Aug 3, 20215 min read

3 Steps to Choose Questions that Convert on Collection Calls

3 Steps to Choose Questions that Convert on Collection Calls

3 Steps to Choose Questions that Convert on Collection Calls

Jul 6, 20216 min read

Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier

Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier

Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier

Jun 29, 20216 min read

Empathetic Collections for Beginners: Part 1

Empathetic Collections for Beginners: Part 1

Empathetic Collections for Beginners: Part 1

May 25, 20214 min read

Common Mistakes Collectors Make (And How to Fix Them!)

Common Mistakes Collectors Make (And How to Fix Them!)

Common Mistakes Collectors Make (And How to Fix Them!)

May 4, 20214 min read

The Consumer Keeps Saying 'No'...Now What?

The Consumer Keeps Saying 'No'...Now What?

The Consumer Keeps Saying 'No'...Now What?

Apr 27, 20213 min read

Can We Teach Collectors Empathy?

Can We Teach Collectors Empathy?

Can We Teach Collectors Empathy?

Apr 6, 20215 min read

3 Easy Steps to Handle Those Long-Winded Collection Calls

3 Easy Steps to Handle Those Long-Winded Collection Calls

3 Easy Steps to Handle Those Long-Winded Collection Calls

Mar 30, 20214 min read

3 Steps to Invest in the Collector's Voice

3 Steps to Invest in the Collector's Voice

3 Steps to Invest in the Collector's Voice

Feb 2, 20215 min read

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