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MARY SHORES

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Make Your Next Training Initiative “Sticky” With These Retention Techniques

Make Your Next Training Initiative “Sticky” With These Retention Techniques

Make Your Next Training Initiative “Sticky” With These Retention Techniques

Nov 9, 20215 min read

ARM Professionals: Here’s How to Manage Remote Work

ARM Professionals: Here’s How to Manage Remote Work

ARM Professionals: Here’s How to Manage Remote Work

Sep 28, 20215 min read

3 Ways to Create a Connected Consumer Experience

3 Ways to Create a Connected Consumer Experience

3 Ways to Create a Connected Consumer Experience

Sep 21, 20214 min read

3 Ways to Establish Continuing Education on Your Collection Floor

3 Ways to Establish Continuing Education on Your Collection Floor

3 Ways to Establish Continuing Education on Your Collection Floor

Sep 14, 20212 min read

Solve Decreasing Revenue Issues with These Steps

Solve Decreasing Revenue Issues with These Steps

Solve Decreasing Revenue Issues with These Steps

Aug 31, 20214 min read

How to Collect Dollars and Connections from Consumers

How to Collect Dollars and Connections from Consumers

How to Collect Dollars and Connections from Consumers

Aug 24, 20216 min read

Are You Cleansing or Clogging Your Collections?

Are You Cleansing or Clogging Your Collections?

Are You Cleansing or Clogging Your Collections?

Aug 17, 20214 min read

3 Keys to Turn Around a Collection Call Instantly

3 Keys to Turn Around a Collection Call Instantly

3 Keys to Turn Around a Collection Call Instantly

Aug 3, 20215 min read

3 Ways Agency Owners Can Stay Ahead in an Evolving New Normal

3 Ways Agency Owners Can Stay Ahead in an Evolving New Normal

3 Ways Agency Owners Can Stay Ahead in an Evolving New Normal

Jul 20, 20215 min read

3 Steps to Choose Questions that Convert on Collection Calls

3 Steps to Choose Questions that Convert on Collection Calls

3 Steps to Choose Questions that Convert on Collection Calls

Jul 6, 20216 min read

Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier

Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier

Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier

Jun 29, 20216 min read

4 Pillars of the Compassionate Framework for Healthcare Collections

4 Pillars of the Compassionate Framework for Healthcare Collections

4 Pillars of the Compassionate Framework for Healthcare Collections

Jun 22, 20217 min read

Increase Morale at Your Agency with These 2 Easy Methods

Increase Morale at Your Agency with These 2 Easy Methods

Increase Morale at Your Agency with These 2 Easy Methods

Jun 8, 20215 min read

Empathetic Collections for Beginners: Part 1

Empathetic Collections for Beginners: Part 1

Empathetic Collections for Beginners: Part 1

May 25, 20214 min read

Your Guide to Hiring in the Debt Collection Industry

Your Guide to Hiring in the Debt Collection Industry

Your Guide to Hiring in the Debt Collection Industry

May 11, 20215 min read

Common Mistakes Collectors Make (And How to Fix Them!)

Common Mistakes Collectors Make (And How to Fix Them!)

Common Mistakes Collectors Make (And How to Fix Them!)

May 4, 20214 min read

The Consumer Keeps Saying 'No'...Now What?

The Consumer Keeps Saying 'No'...Now What?

The Consumer Keeps Saying 'No'...Now What?

Apr 27, 20213 min read

Can We Teach Collectors Empathy?

Can We Teach Collectors Empathy?

Can We Teach Collectors Empathy?

Apr 6, 20215 min read

3 Easy Steps to Handle Those Long-Winded Collection Calls

3 Easy Steps to Handle Those Long-Winded Collection Calls

3 Easy Steps to Handle Those Long-Winded Collection Calls

Mar 30, 20214 min read

Use This List To Hire Your Next Rockstar Collector

Use This List To Hire Your Next Rockstar Collector

Use This List To Hire Your Next Rockstar Collector

Mar 9, 20216 min read

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