Blog | Shores Communications

3 Ways to Exceed Customer Expectations During the Pandemic

Mary Shores

Nov 3, 2020
4 min

3 Ways to Exceed Customer Expectations During the Pandemic

What to Say When a Consumer Says an Account Isn't Their Priority

Mary Shores

Oct 27, 2020
4 min

What to Say When a Consumer Says an Account Isn't Their Priority

Four Question Styles Every Collector Should Have in Their Tool Chest

Mary Shores

Oct 20, 2020
4 min

Four Question Styles Every Collector Should Have in Their Tool Chest

Collectors: The Magic Is in the Practice

Mary Shores

Oct 13, 2020
6 min

Collectors: The Magic Is in the Practice

Mary Shores

Oct 6, 2020
4 min

3 Steps to Jump Into the Arena

How to Find the ‘Goldilocks Zone of Connection’ in Collections

Mary Shores

Sep 29, 2020
6 min

How to Find the ‘Goldilocks Zone of Connection’ in Collections

Mary Shores

Sep 22, 2020
4 min

3 Modes for Persuasion in Collections

5 Key Ingredients for Achieving High-Converting Collections

Mary Shores

Sep 15, 2020
6 min

5 Key Ingredients for Achieving High-Converting Collections

The Art of Listening: 3 Ways to Become a Better Listener

Mary Shores

Sep 8, 2020
4 min

The Art of Listening: 3 Ways to Become a Better Listener

3 Keys to Establish Credibility in the New Normal: How to Turn Chaos Into Opportunity

Mary Shores

Sep 1, 2020
5 min

3 Keys to Establish Credibility in the New Normal: How to Turn Chaos Into Opportunity

5 Traits to Boost Your Collectors' Emotional Intelligence

Mary Shores

Aug 25, 2020
4 min

5 Traits to Boost Your Collectors' Emotional Intelligence

Mary Shores

Aug 18, 2020
5 min

What Do I Say When...

5 Quick Tips to Instantly Improve Your Communication

Mary Shores

Aug 11, 2020
5 min

5 Quick Tips to Instantly Improve Your Communication

The Power Is in the Practice: Tips to Motivate Your Collection Floor

Mary Shores

Aug 4, 2020
4 min

The Power Is in the Practice: Tips to Motivate Your Collection Floor

Mary Shores

Jul 28, 2020
4 min

This Ruins Most Collection Calls

The Empathy Revolution: Why Empathy Will Increase Your Agency's Revenue

Mary Shores

Jul 21, 2020
4 min

The Empathy Revolution: Why Empathy Will Increase Your Agency's Revenue

Level 10 Collectors Possess These Four Traits

Mary Shores

Jul 14, 2020
4 min

Level 10 Collectors Possess These Four Traits

Mary Shores

Jul 7, 2020
4 min

The Biggest Secret in Collections

How to Communicate With Employees in Uncertain Times

Mary Shores

Jun 30, 2020
4 min

How to Communicate With Employees in Uncertain Times

Call Flow, Cash Flow, and the Future of Collections

Mary Shores

Jun 23, 2020
3 min

MARY SHORES

COMMUNICATIONS

3 Ways to Exceed Customer Expectations During the Pandemic

What to Say When a Consumer Says an Account Isn't Their Priority

Four Question Styles Every Collector Should Have in Their Tool Chest

Collectors: The Magic Is in the Practice

3 Steps to Jump Into the Arena

How to Find the ‘Goldilocks Zone of Connection’ in Collections

3 Modes for Persuasion in Collections

5 Key Ingredients for Achieving High-Converting Collections

The Art of Listening: 3 Ways to Become a Better Listener

3 Keys to Establish Credibility in the New Normal: How to Turn Chaos Into Opportunity

5 Traits to Boost Your Collectors' Emotional Intelligence

What Do I Say When...

5 Quick Tips to Instantly Improve Your Communication

The Power Is in the Practice: Tips to Motivate Your Collection Floor

This Ruins Most Collection Calls

The Empathy Revolution: Why Empathy Will Increase Your Agency's Revenue

Level 10 Collectors Possess These Four Traits

The Biggest Secret in Collections

How to Communicate With Employees in Uncertain Times

Call Flow, Cash Flow, and the Future of Collections