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MARY SHORES

COMMUNICATIONS

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Collectors: How to Resolve the Most Difficult Calls

Dec 22, 20204 min read

Collectors: How to Resolve the Most Difficult Calls

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Must-Read Guide to the Consumer Experience

Dec 15, 20204 min read

Must-Read Guide to the Consumer Experience

196 views0 comments

The Crossroads of Empathy and Compliance

Dec 8, 20205 min read

The Crossroads of Empathy and Compliance

117 views0 comments

Use the 3 C's to Enhance Your Customer Communications Today

Dec 1, 20204 min read

Use the 3 C's to Enhance Your Customer Communications Today

202 views0 comments

Are Your Collectors Getting Counterfeit Yeses From Consumers?

Nov 24, 20203 min read

Are Your Collectors Getting Counterfeit Yeses From Consumers?

137 views0 comments

Don't Skip This Step on Collection Calls

Nov 17, 20203 min read

Don't Skip This Step on Collection Calls

127 views0 comments

3 Ways to Exceed Customer Expectations During the Pandemic

Nov 3, 20204 min read

3 Ways to Exceed Customer Expectations During the Pandemic

152 views0 comments

What to Say When a Consumer Says an Account Isn't Their Priority

Oct 27, 20204 min read

What to Say When a Consumer Says an Account Isn't Their Priority

195 views0 comments

Collectors: The Magic Is in the Practice

Oct 13, 20206 min read

Collectors: The Magic Is in the Practice

118 views0 comments

3 Steps to Jump Into the Arena

Oct 6, 20204 min read

3 Steps to Jump Into the Arena

194 views1 comment

How to Find the ‘Goldilocks Zone of Connection’ in Collections

Sep 29, 20206 min read

How to Find the ‘Goldilocks Zone of Connection’ in Collections

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3 Modes for Persuasion in Collections

Sep 22, 20204 min read

3 Modes for Persuasion in Collections

368 views0 comments

5 Key Ingredients for Achieving High-Converting Collections

Sep 15, 20206 min read

5 Key Ingredients for Achieving High-Converting Collections

187 views0 comments

The Art of Listening: 3 Ways to Become a Better Listener

Sep 8, 20204 min read

The Art of Listening: 3 Ways to Become a Better Listener

342 views0 comments

3 Keys to Establish Credibility in the New Normal: How to Turn Chaos Into Opportunity

Sep 1, 20205 min read

3 Keys to Establish Credibility in the New Normal: How to Turn Chaos Into Opportunity

209 views0 comments

5 Traits to Boost Your Collectors' Emotional Intelligence

Aug 25, 20204 min read

5 Traits to Boost Your Collectors' Emotional Intelligence

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What Do I Say When...

Aug 17, 20205 min read

What Do I Say When...

207 views0 comments

5 Quick Tips to Instantly Improve Your Communication

Aug 11, 20205 min read

5 Quick Tips to Instantly Improve Your Communication

537 views0 comments

The Power Is in the Practice: Tips to Motivate Your Collection Floor

Aug 4, 20204 min read

The Power Is in the Practice: Tips to Motivate Your Collection Floor

143 views0 comments

This Ruins Most Collection Calls

Jul 28, 20204 min read

This Ruins Most Collection Calls

248 views0 comments

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