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MARY SHORES

COMMUNICATIONS

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Collectors: How to Resolve the Most Difficult Calls

Collectors: How to Resolve the Most Difficult Calls

Collectors: How to Resolve the Most Difficult Calls

Dec 22, 20204 min read

Must-Read Guide to the Consumer Experience

Must-Read Guide to the Consumer Experience

Must-Read Guide to the Consumer Experience

Dec 15, 20204 min read

The Crossroads of Empathy and Compliance

The Crossroads of Empathy and Compliance

The Crossroads of Empathy and Compliance

Dec 8, 20205 min read

Use the 3 C's to Enhance Your Customer Communications Today

Use the 3 C's to Enhance Your Customer Communications Today

Use the 3 C's to Enhance Your Customer Communications Today

Dec 1, 20204 min read

Are Your Collectors Getting Counterfeit Yeses From Consumers?

Are Your Collectors Getting Counterfeit Yeses From Consumers?

Are Your Collectors Getting Counterfeit Yeses From Consumers?

Nov 24, 20203 min read

Don't Skip This Step on Collection Calls

Don't Skip This Step on Collection Calls

Don't Skip This Step on Collection Calls

Nov 17, 20203 min read

3 Ways to Exceed Customer Expectations During the Pandemic

3 Ways to Exceed Customer Expectations During the Pandemic

3 Ways to Exceed Customer Expectations During the Pandemic

Nov 3, 20204 min read

What to Say When a Consumer Says an Account Isn't Their Priority

What to Say When a Consumer Says an Account Isn't Their Priority

What to Say When a Consumer Says an Account Isn't Their Priority

Oct 27, 20204 min read

Collectors: The Magic Is in the Practice

Collectors: The Magic Is in the Practice

Collectors: The Magic Is in the Practice

Oct 13, 20206 min read

3 Steps to Jump Into the Arena

3 Steps to Jump Into the Arena

3 Steps to Jump Into the Arena

Oct 6, 20204 min read

How to Find the ‘Goldilocks Zone of Connection’ in Collections

How to Find the ‘Goldilocks Zone of Connection’ in Collections

How to Find the ‘Goldilocks Zone of Connection’ in Collections

Sep 29, 20206 min read

3 Modes for Persuasion in Collections

3 Modes for Persuasion in Collections

3 Modes for Persuasion in Collections

Sep 22, 20204 min read

5 Key Ingredients for Achieving High-Converting Collections

5 Key Ingredients for Achieving High-Converting Collections

5 Key Ingredients for Achieving High-Converting Collections

Sep 15, 20206 min read

The Art of Listening: 3 Ways to Become a Better Listener

The Art of Listening: 3 Ways to Become a Better Listener

The Art of Listening: 3 Ways to Become a Better Listener

Sep 8, 20204 min read

3 Keys to Establish Credibility in the New Normal: How to Turn Chaos Into Opportunity

3 Keys to Establish Credibility in the New Normal: How to Turn Chaos Into Opportunity

3 Keys to Establish Credibility in the New Normal: How to Turn Chaos Into Opportunity

Sep 1, 20205 min read

5 Traits to Boost Your Collectors' Emotional Intelligence

5 Traits to Boost Your Collectors' Emotional Intelligence

5 Traits to Boost Your Collectors' Emotional Intelligence

Aug 25, 20204 min read

What Do I Say When...

What Do I Say When...

What Do I Say When...

Aug 18, 20205 min read

5 Quick Tips to Instantly Improve Your Communication

5 Quick Tips to Instantly Improve Your Communication

5 Quick Tips to Instantly Improve Your Communication

Aug 11, 20205 min read

The Power Is in the Practice: Tips to Motivate Your Collection Floor

The Power Is in the Practice: Tips to Motivate Your Collection Floor

The Power Is in the Practice: Tips to Motivate Your Collection Floor

Aug 4, 20204 min read

This Ruins Most Collection Calls

This Ruins Most Collection Calls

This Ruins Most Collection Calls

Jul 28, 20204 min read

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