Communication Code 3/5

top of page

MARY SHORES

COMMUNICATIONS

Sign up to get Mary's best blog posts, free trainings, and other exclusive content delivered right to your inbox.

Search

What to Say When a Consumer Says an Account Isn't Their Priority

What to Say When a Consumer Says an Account Isn't Their Priority

What to Say When a Consumer Says an Account Isn't Their Priority

Oct 27, 20204 min read

Collectors: The Magic Is in the Practice

Collectors: The Magic Is in the Practice

Collectors: The Magic Is in the Practice

Oct 13, 20206 min read

How to Find the ‘Goldilocks Zone of Connection’ in Collections

How to Find the ‘Goldilocks Zone of Connection’ in Collections

How to Find the ‘Goldilocks Zone of Connection’ in Collections

Sep 29, 20206 min read

3 Modes for Persuasion in Collections

3 Modes for Persuasion in Collections

3 Modes for Persuasion in Collections

Sep 22, 20204 min read

5 Key Ingredients for Achieving High-Converting Collections

5 Key Ingredients for Achieving High-Converting Collections

5 Key Ingredients for Achieving High-Converting Collections

Sep 15, 20206 min read

The Art of Listening: 3 Ways to Become a Better Listener

The Art of Listening: 3 Ways to Become a Better Listener

The Art of Listening: 3 Ways to Become a Better Listener

Sep 8, 20204 min read

5 Traits to Boost Your Collectors' Emotional Intelligence

5 Traits to Boost Your Collectors' Emotional Intelligence

5 Traits to Boost Your Collectors' Emotional Intelligence

Aug 25, 20204 min read

What Do I Say When...

What Do I Say When...

What Do I Say When...

Aug 17, 20205 min read

5 Quick Tips to Instantly Improve Your Communication

5 Quick Tips to Instantly Improve Your Communication

5 Quick Tips to Instantly Improve Your Communication

Aug 11, 20205 min read

The Power Is in the Practice: Tips to Motivate Your Collection Floor

The Power Is in the Practice: Tips to Motivate Your Collection Floor

The Power Is in the Practice: Tips to Motivate Your Collection Floor

Aug 4, 20204 min read

This Ruins Most Collection Calls

This Ruins Most Collection Calls

This Ruins Most Collection Calls

Jul 28, 20204 min read

The Empathy Revolution: Why Empathy Will Increase Your Agency's Revenue

The Empathy Revolution: Why Empathy Will Increase Your Agency's Revenue

The Empathy Revolution: Why Empathy Will Increase Your Agency's Revenue

Jul 21, 20204 min read

Level 10 Collectors Possess These Four Traits

Level 10 Collectors Possess These Four Traits

Level 10 Collectors Possess These Four Traits

Jul 14, 20204 min read

The Biggest Secret in Collections

The Biggest Secret in Collections

The Biggest Secret in Collections

Jul 7, 20204 min read

How to Communicate With Employees in Uncertain Times

How to Communicate With Employees in Uncertain Times

How to Communicate With Employees in Uncertain Times

Jun 30, 20204 min read

Call Flow, Cash Flow, and the Future of Collections

Call Flow, Cash Flow, and the Future of Collections

Call Flow, Cash Flow, and the Future of Collections

Jun 23, 20203 min read

Collector Development Starts Right Here

Collector Development Starts Right Here

Collector Development Starts Right Here

Jun 16, 20204 min read

Three Things Consumers Wish Collectors Knew

Three Things Consumers Wish Collectors Knew

Three Things Consumers Wish Collectors Knew

Jun 9, 20203 min read

Create Connection, Not Conflict

Create Connection, Not Conflict

Create Connection, Not Conflict

May 26, 20204 min read

Avoid These Words in a Crisis

Avoid These Words in a Crisis

Avoid These Words in a Crisis

May 12, 20201 min read

bottom of page