Communication Code 2/5

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MARY SHORES

COMMUNICATIONS

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How to Collect Dollars and Connections from Consumers

How to Collect Dollars and Connections from Consumers

How to Collect Dollars and Connections from Consumers

Aug 24, 20216 min read

Are You Cleansing or Clogging Your Collections?

Are You Cleansing or Clogging Your Collections?

Are You Cleansing or Clogging Your Collections?

Aug 17, 20214 min read

3 Keys to Turn Around a Collection Call Instantly

3 Keys to Turn Around a Collection Call Instantly

3 Keys to Turn Around a Collection Call Instantly

Aug 3, 20215 min read

3 Steps to Choose Questions that Convert on Collection Calls

3 Steps to Choose Questions that Convert on Collection Calls

3 Steps to Choose Questions that Convert on Collection Calls

Jul 6, 20216 min read

Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier

Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier

Collectors: Here Are the Answers to 5 FAQs to Make Collection Calls Easier

Jun 29, 20216 min read

4 Pillars of the Compassionate Framework for Healthcare Collections

4 Pillars of the Compassionate Framework for Healthcare Collections

4 Pillars of the Compassionate Framework for Healthcare Collections

Jun 22, 20217 min read

Empathetic Collections for Beginners: Part 1

Empathetic Collections for Beginners: Part 1

Empathetic Collections for Beginners: Part 1

May 25, 20214 min read

Common Mistakes Collectors Make (And How to Fix Them!)

Common Mistakes Collectors Make (And How to Fix Them!)

Common Mistakes Collectors Make (And How to Fix Them!)

May 4, 20214 min read

The Consumer Keeps Saying 'No'...Now What?

The Consumer Keeps Saying 'No'...Now What?

The Consumer Keeps Saying 'No'...Now What?

Apr 27, 20213 min read

3 Foolproof Ways to Turn Your Collectors into Idea Machines

3 Foolproof Ways to Turn Your Collectors into Idea Machines

3 Foolproof Ways to Turn Your Collectors into Idea Machines

Apr 13, 20214 min read

Can We Teach Collectors Empathy?

Can We Teach Collectors Empathy?

Can We Teach Collectors Empathy?

Apr 6, 20215 min read

3 Easy Steps to Handle Those Long-Winded Collection Calls

3 Easy Steps to Handle Those Long-Winded Collection Calls

3 Easy Steps to Handle Those Long-Winded Collection Calls

Mar 30, 20214 min read

The Secret Connection Equation

The Secret Connection Equation

The Secret Connection Equation

Feb 9, 20215 min read

3 Steps to Invest in the Collector's Voice

3 Steps to Invest in the Collector's Voice

3 Steps to Invest in the Collector's Voice

Feb 2, 20215 min read

The 5 Zones You Need to Know to Succeed in Collections

The 5 Zones You Need to Know to Succeed in Collections

The 5 Zones You Need to Know to Succeed in Collections

Jan 19, 20216 min read

Must-Read Guide to the Consumer Experience

Must-Read Guide to the Consumer Experience

Must-Read Guide to the Consumer Experience

Dec 15, 20204 min read

Use the 3 C's to Enhance Your Customer Communications Today

Use the 3 C's to Enhance Your Customer Communications Today

Use the 3 C's to Enhance Your Customer Communications Today

Dec 1, 20204 min read

Are Your Collectors Getting Counterfeit Yeses From Consumers?

Are Your Collectors Getting Counterfeit Yeses From Consumers?

Are Your Collectors Getting Counterfeit Yeses From Consumers?

Nov 24, 20203 min read

Don't Skip This Step on Collection Calls

Don't Skip This Step on Collection Calls

Don't Skip This Step on Collection Calls

Nov 17, 20203 min read

3 Ways to Exceed Customer Expectations During the Pandemic

3 Ways to Exceed Customer Expectations During the Pandemic

3 Ways to Exceed Customer Expectations During the Pandemic

Nov 3, 20204 min read

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