Communication Training Courses

Transform your business with research-based communication training

It all starts by changing the way your team communicates. Whether you have a team of 5 or 500, we have the communication training solution to transform your business. All programs will equip you with the tools, resources, and scripts you need to improve communications with consumers so that your business can thrive. Online training makes it easy for your team to learn without disrupting their workday. All of the trainings are implementation-focused so that your team will be ready to take action (and you can start seeing increased revenue sooner)

Check out our online communication training course options below

Mini Courses

Our mini courses are designed to deliver all the helpful information of our signature online training program, The Collection Advantage, in a condensed and more easily digestible program setting. They are a cost-effective training solution for individuals who want to work on their professional development and are focused on improving communication. Each course is specifically tailored for Collectors and Customer Service Representatives.

Need a larger scale communication training solution?

The Collection Advantage

Empower your collectors to earn more with an evidence-based communications strategy that improves consistency and reduces complaints. This is our signature online training program for debt collection agencies that want to improve best practices and motivate employees, all while increasing revenue.

Which Course is Right for You?

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Testimonials

Mary Shores has received hundreds of testimonials from clients, organizations, and employees around the U.S. See what our amazing clients are saying about us!

“The Collection Advantage has already paid for itself.

Our collections are up even more than we expected. Plus, the ramp-up time on new collectors is much quicker and our collectors become profitable faster. That’s a big deal for us.”

— Greg Nowicki, Partner at Capital Accounts