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Communication Code for Collectors - Mini Course

A step-by-step guide to harnessing the power of your words

This course is a special edition of the Communication Code built specifically for Collectors to accelerate the learning of empathy and compassion while working with consumers, no matter how unusual things get in the world. It is a self-guided course focused on creating a more empathetic consumer experiences using proven exercises.


This course began with a simple idea.


I wanted to make a program similar to our main course, The Collection Advantage, but tailor it toward individuals looking for effective training for professional development.


It took me years of research and trial and error in the laboratory of my agency to put together the game-changing program, The Collection Advantage, and condense it into a mini-course for individuals instead of large organizations. Now you can get the core insights of the original course to help with individual success and professional development.

Who is This Course For?

Are you struggling to communicate effectively with customers? Are your numbers are suffering and you don’t know why? Do you find yourself getting frustrated and losing patience with customers easily? This course is for you! This self-guided Communication Code course is specifically tailored for Collectors to teach empathy and ultimately increase productivity and job performance!


Mary Shores has received hundreds of testimonials from clients, organizations, and employees around the U.S. See what our amazing clients are saying about us!

“The Collection Advantage has already paid for itself.

Our collections are up even more than we expected. Plus, the ramp-up time on new collectors is much quicker and our collectors become profitable faster. That’s a big deal for us.”

— Greg Nowicki, Partner at Capital Accounts

Course Overview

The Communication Code for Collectors is a 5-lesson course designed to help collectors maximize their communication with consumers.


Pro-Tip Guide

This PDF is an easy-to-access resource with Mary’s signature Do-Not-Say List and examples of each step of the Code.


Create Your Own Script

This supplemental worksheet is a fillable PDF that prompts the collector to create a basic script using the Code.


The 5-Step Pre-Scripting Process

This supplemental worksheet is a fillable PDF that prompts the collector to pre-script a common stall or objection using the Code.


2:2:2 Challenge

This supplemental worksheet challenges the collector to practice each step of the Code for 2 days each over a 6-day period.


10 Most Frequent Scenarios download

This supplemental PDF outlines 10 common scenarios + a bonus scenario that our clients have expressed to us, as well as example scripting.

Does your organization have more than 20 people?

Learn about our all-encompassing program, The Collection Advantage, for larger Collections company trainings!
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