Grow your profits, boost team morale, and negotiate more effectively by implementing communication strategies that reduce conflict and build connection.
It all begins with our simple 3-step Communication Code.
Transform your business with research-based communication training
"Communication is the absolute #1 skill set your business needs to succeed in the 21st century."
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The most convenient way for you to increase your staff's confidence and knowledge.
If you run a debt collection agency, Mary's signature program The Collection Advantage will help you bring in more revenue, reduce complaints, and improve consistency.
Mary also offers a 90-minute online training on The Five Principles of the Communication Code that's perfect for a broad range of industries, including sales, customer service, healthcare, and consumer and commercial collections.
Mary's engaging, high-energy keynotes will captivate your employees. Your audience will learn proven communication strategies for business success and get the inspiration they need to move forward.
Whether her talk is live on-site or on a virtual stage, your audience will leave feeling entertained, empowered, and ready to take action.
Mary's on-site workshops dig into your organization at a deeper level to unlock the full potential of your business. Hands-on instruction allows her to provide the coaching your team needs to reach new milestones, meet KPI's, and add profits you didn't even know were possible.
Mary can train your trainer(s) or train your entire team. Either way, your team will learn new ways of thinking and communicating that will help them work more effectively and efficiently.
Mary and her team can deliver on-site Strategy Days to solve your biggest problems. If you're not sure what's causing your workplace challenges, Mary will perform a high-level analysis of your processes, policies, and top communication issues.
Private consulting is designed to uncover your most challenging issues and produce fast, dramatic results.
I'm Mary Shores
I'm an author, speaker, entrepreneur, and CEO. I've also run a debt collection agency for the last 21 years. You could say I know a thing or two about having tense conversations at work.
Let's face it, debt collectors are not popular people. They're seen as pariahs, predators, and all around bad guys. I knew that there had to be a way to restore humanity to this stigmatized industry. In fact, just a few years into my business, I created a simple mission: I wanted the next person I spoke with on the phone to be happier at the end of the call than they were at the start.
All that was left was figuring out how to do it! So I used my debt collection agency as a lab to discover exactly how conscious communication can transform a business. I studied neurobiology to unlock the inner workings of the human brain and learned how to create connection with everyone in my business (from managers to agents to the consumers on the other end of the line).
I achieved my original mission and also created one of the most unique collection agencies in the country. Our profits grew exponentially, employee turnover decreased, and our consumers really are happy (we've even received Thank You notes from them!).
If I can increase profits with compassion and empathy in the debt collection industry, I know that it's possible for your business, too. Discover how I can help you and your team improve communication to create the business you've always wanted.